FACTORS AFFECTING PATIENT SATISFACTION AND DELAY IN URGENT CARE IN PATIENTS REPORTING TO KHYBER COLLEGE OF DENTISTRY

Authors

  • Huma Hayat Khyber College of Dentistry Peshawar.
  • Basheer Rehman Khyber College of Dentistry, Peshawar.
  • Qiam ud Din Khyber College of Dentistry, Peshawar.

DOI:

https://doi.org/10.33279/jkcd.v3i1.514

Keywords:

Patient satisfaction, Delay, Urgent care

Abstract

Objectives:To identify the causes of delay in dental care in patients reporting to different Department of Khyber College of Dentistry, Peshawar.
Materials and methods: This cross-sectional study was performed among patients visiting different departments of Khyber College of Dentistry from 1st January to 30th March 2012. Systematic random sampling technique was used for recuritment of study sample. A structured close ended questionnaire was used to obtain information pertaining to three demographic variables, three main causes of delay in patient care and six major groups of questions pertaining to factors affecting patient satisfaction. The collected data was analyzed using SPSS version 17.
Results: 250 patients were included in the study. Male patients highlighted quality of treatment as the leading cause of dissatisfaction whereas females were more concerned with delay in care delivery. The 16-25 years age group pinpointed delay in urgent care as the leading causes of dissatisfaction, whereas the 55 years and above age group mentioned unpleasant previous dental experience as the predominant cause of dissatisfaction. Patients with higher education levels were more satisfied with than patients with low educational levels. The treatment of 80 patients was delayed due to clinical presentation of patients, with acute infection being the predominant cause (28.75%).
Conclusion: The common causes of patient dissatisfaction were quality of treatment, delayed dental care, interpersonal issues and unpleasant previous dental experience, which varied with gender and age. Patients with higher educational levels reported with higher satisfaction. Amongst quality and facility of treatment, delayed appointments and cleanliness of instruments were the predominant factors of dissatisfaction. The main cause of delay in care delivery was due to patient factors such as the clinical presentation of patients.

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Published

2012-12-31

How to Cite

Huma Hayat, Basheer Rehman, & Qiam ud Din. (2012). FACTORS AFFECTING PATIENT SATISFACTION AND DELAY IN URGENT CARE IN PATIENTS REPORTING TO KHYBER COLLEGE OF DENTISTRY. JOURNAL OF KHYBER COLLEGE OF DENTISTRY, 3(1), 22–27. https://doi.org/10.33279/jkcd.v3i1.514

Issue

Vol. 3 No. 1 (2012): Journal of Khyber College of Dentistry

Section

Original Article

License

Copyright (c) 2012 Huma Hayat, Basheer Rehman, Qiam ud Din

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